1. Introduction
TEMX PHARMA LTD ("TEMX PHARMA", "TEMX", "we", "us", or "our") respects your privacy and is committed to protecting personal information provided when you use our website, communicate with us, request information, purchase products or services, or use our official communication channels.
2. Information We May Collect
Depending on how you interact with TEMX PHARMA LTD, we may collect your name; telephone/mobile number; WhatsApp or Telegram contact information; messages and communications; information voluntarily provided during consultations; product or service enquiries; order information; payment-related information where necessary; and other information you voluntarily provide.
3. How We Use Information
We may use information to respond to enquiries and messages; provide customer support; connect customers with an appropriate team member; respond to consultation requests; process orders and service requests; provide product or service information; manage customer communications; improve our services and communication systems; maintain security; and comply with applicable legal and regulatory requirements.
4. WhatsApp and Messaging Communications
When you communicate with TEMX PHARMA LTD through WhatsApp, your messages and related information may be processed through Meta's WhatsApp Business Platform and other authorized technology providers used by TEMX PHARMA LTD. Communications may be processed by automated systems and/or authorized team members to respond to enquiries, provide support, process requests, and manage consultations.
5. Health-Related Information
Customers may voluntarily provide health-related information during consultations or customer-support conversations. TEMX PHARMA LTD treats such information as confidential and uses it only for legitimate purposes related to the requested service. Customers should avoid sending unnecessary sensitive information through messaging platforms. Information supplied through messaging services does not replace emergency medical care or an in-person medical examination where one is required.
6. Sharing of Information
TEMX PHARMA LTD does not sell or rent personal information. Information may be accessible to authorized TEMX PHARMA LTD personnel, pharmacists or healthcare professionals involved in responding to a request, authorized customer-support personnel, and trusted technology/service providers that help operate communication, automation, website, payment, or business systems. Information may also be disclosed where required by applicable law, regulation, legal process, or to protect rights, security, customers, or services.
7. Third-Party Services
Our services may use third-party platforms and technology providers, including messaging, automation, website, payment, analytics, and communication services. WhatsApp communications may be processed through Meta's WhatsApp Business Platform. Third-party providers may process information as necessary to provide their services and are subject to their own terms and privacy policies.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction. However, no internet-based communication or storage system can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary for customer service, consultations, business records, legal obligations, dispute resolution, security, and other legitimate business purposes. When information is no longer required, it may be securely deleted or anonymized where appropriate.
10. Privacy Rights
Depending on applicable law, individuals may have rights relating to their personal information, including rights to request access to, correction of, deletion of, or restriction of certain processing. Privacy-related requests may be submitted using the contact details below.
11. Children's Privacy
Our services are not intentionally directed toward children. We do not knowingly collect personal information from children without appropriate authorization.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised effective date.
13. Contact Information
TEMX PHARMA LTD
Website: https://ulcerreliefprotocol.com/
Official Business Email: [email protected]
Privacy Contact: [email protected]